Follow Up Rockstar System Support

Looking for help with logging in, access to materials, etc?

Here's the place to do so. Please be sure to give us as much detail as possible so we can help resolve the issue as quickly as we can for you!

FAQs

I just have a question?

Sure! Submit the form above and if you do not already have a log in to our support system we will send you an invite (so keep an eye on your inbox). Then we will get back to you as soon as possible. Be fore to give us as much detail as you can so we can get you an answer quickly.

When is the next Open Office Hours session?

If Open Office Hours are included in your program you will see information about upcoming sessions after you log in by clicking the Open Office Hours link in the menu at the top of most pages. Clicking that link will give you all of the details.

We will also email you a couple of reminders before each session so you have the information handy when it is time to join us.

Where Do I Log In To My Infusionsoft Account?

To log in to access your infusionsoft account you will go to https://signin.infusionsoft.com/login

What internet browser should I use?

This site as well as Infusionsoft both work best in either Google Chrome or Firefox.

How do I make the videos bigger?

If you place your mouse over the video you will see a small broken square in the bottom right corner of the video. If you click that square it will open the video in full screen mode and take up your entire monitor.

When you are done either click the square (it will be insideout) again or press the escape key on your keyboard.

How do I add the emails to my system?

If you are using Infusionsoft or Active Campaign, once we have access to your account we will push the campaign into it. Then you will use the step by step video training to learn how to take the email copy you prepare and place it in the actual emails in the campaign.

If you are using a different system then you will take the email templates above, download and edit them and then log in to your system and create new emails in a way as close to the flow outlined in the training as possible in your system, adding your new email copy as you go.

I work on a MAC will I be able to  open the files?

No matter what type of computer you are using we actually recommend using Google Docs for opening, editing and storing the email templates and other downloadable documents. It allows multiple people to edit, approve and access the documents and also frees up space on your hard drive.

What should I use to take payments?

We use and recommend ThriveCart. If you have any questions about why we recommend it please reach out and we will be happy to elaborate.

What online calendar system do you recommend?

There are many to choose from. We use and recommend Acuity. It is easy to use from an admin aspect but also very easy for the prospect to use to schedule a meeting with you.

Does your system require me to use Infusionsoft?

Great question that we get all the time. Even though it was originally designed to be implemented with the InfusionSoft CRM system (and it rocks with it!), actually no it does not require Infusionsoft to work.

We will reference Infusionsoft because that’s what we’ deisgned it all for originally but in all honesty the templates, formula, methodology and such are 100% system agnostic.

This means that you can take our process and put into practice with any system that’s capable of creating the flow and automations we created.

Now, if you’d like us to make it much easier for you and actually build the campaigns for you, we can do that but you will need to have Infusionsoft for us to do that. (We have plans for Active Campaign as well but it may be a bit down the road.)

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